Welcome to P TOYS SDN BHD 202601025805 (1687901-T). These Terms & Conditions govern your access to and use of our website and the purchase of our products, including toys, building blocks, educational toys, and related items.
By accessing our website or placing an order with us, you agree to be bound by these Terms & Conditions. Please read them carefully before making a purchase.
1. Use of Our Website
You agree to use our website only for lawful purposes and in a manner that does not interfere with the operation of the website or the rights of other users.
You must not:
- Use our website for fraudulent, unlawful, or unauthorized activities.
- Provide false, misleading, or inaccurate information.
- Attempt to gain unauthorized access to our website, systems, or accounts.
- Copy, reproduce, modify, or distribute our website content without permission.
- Use our website in a manner that may damage, disable, or impair its functionality.
2. Products & Product Information
We offer a range of toys, building blocks, educational toys, and related products through our website.
We make reasonable efforts to ensure that product descriptions, images, specifications, colors, and other information are accurate and up to date. However, slight differences may occur due to screen settings, photography, lighting, manufacturing variations, or packaging updates.
Product availability may change without prior notice.
We reserve the right to:
- Modify or discontinue products at any time.
- Update product descriptions and specifications.
- Limit quantities available for purchase.
- Correct pricing or product information errors when identified.
3. Orders & Payments
By placing an order with P TOYS SDN BHD, you confirm that the information provided during checkout is accurate and complete.
You also confirm that you are authorized to use the selected payment method.
Full payment must be successfully received before an order can be processed and shipped.
We reserve the right to refuse, cancel, or modify an order where necessary, including situations involving product availability, incorrect pricing, payment verification issues, or suspected fraudulent transactions.
4. Toy Safety & Customer Responsibility
Customers are responsible for selecting products that are suitable for the intended user.
Parents, guardians, and caregivers should review the product information, recommended age range, warnings, and safety instructions before allowing children to use our products.
For toys or building blocks containing small parts, adult supervision may be recommended, particularly for younger children.
Customers should use all products according to the instructions and safety information provided with the product.
5. Shipping & Delivery
We aim to process and ship orders within the timeframe stated in our Shipping Policy.
Delivery times are estimates and may vary depending on the destination, courier service, weather, public holidays, peak periods, and other circumstances beyond our reasonable control.
Customers are responsible for providing accurate and complete shipping information.
Please refer to our Shipping Policy for more information.
6. Returns, Refunds & Exchanges
Returns, refunds, and exchanges are subject to our applicable Return, Refund & Exchange Policy.
Customers may be required to provide photographs, videos, order details, or other information to assist with the assessment of a product issue.
Returned products may be required to be unused, in their original condition, and accompanied by the original packaging and accessories.
We reserve the right to reject returns or exchanges that do not meet the applicable requirements.
7. Order Cancellation
Customers may request to cancel an order before it has been processed, packed, or dispatched.
Once an order has been dispatched or handed over to the courier, cancellation may no longer be possible.
Please refer to our Cancellation Policy for complete details.
8. Intellectual Property
All content available on this website, including product descriptions, photographs, images, logos, graphics, website design, and promotional materials, is owned by P TOYS SDN BHD, its suppliers, or the respective rights holders, where applicable.
You may not reproduce, copy, modify, distribute, publish, or commercially use our website content without prior written permission.
9. Privacy
We respect your privacy and are committed to protecting your personal information.
Please refer to our Privacy Policy for information about how we collect, use, and protect your personal data.
10. Limitation of Liability
To the fullest extent permitted by applicable law, P TOYS SDN BHD shall not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or products.
This may include losses resulting from improper use of products, failure to follow product instructions or safety warnings, unauthorized modification, courier delays, or temporary website interruptions.
Nothing in these Terms & Conditions is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable Malaysian law.
11. Changes to These Terms
We reserve the right to update or modify these Terms & Conditions from time to time.
Any changes will be posted on this page and will take effect upon publication unless otherwise stated.
12. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Malaysia.
Any dispute arising from or relating to these Terms & Conditions, our website, or your purchase from us shall be subject to the applicable jurisdiction of the courts of Malaysia.
13. Contact Us
If you have any questions regarding these Terms & Conditions, please contact us through our available customer service channels.
P TOYS SDN BHD
Company Registration No.: 202601025805 (1687901-T)
Email: ptoys-sb@outlook.com