Thank you for shopping with P TOYS SDN BHD 202601025805 (1687901-T).
Please review the following Shipping Policy to understand how we process and deliver orders.
1. Shipping Coverage
We provide delivery services within Malaysia, including Peninsular Malaysia, Sabah, and Sarawak, subject to courier availability and delivery restrictions.
2. Order Processing
Orders are normally processed within 1–3 business days, excluding weekends and public holidays.
Once your order has been shipped, tracking information may be provided where available.
3. Delivery Time
Estimated delivery times may vary depending on the delivery location and courier service.
Typical delivery estimates are:
- Peninsular Malaysia: 2–5 business days
- Sabah & Sarawak: 5–8 business days
These are estimates only and are not guaranteed delivery dates.
4. Shipping Charges
Shipping charges, where applicable, will be displayed during checkout before you complete your purchase.
Any applicable shipping promotions or free-shipping offers will be subject to the terms stated at the time of purchase.
5. Packaging
We take reasonable care to package toys and building blocks securely before shipment.
Products may be protected with appropriate packaging materials to help reduce the risk of damage during transportation.
6. Tracking Information
Where tracking is available, customers may receive a tracking number after the order has been dispatched.
Tracking information may take some time to become active after the parcel is handed over to the courier.
7. Delivery Delays
Delivery times may be affected by:
- Courier delays
- Public holidays
- Severe weather
- Peak shopping periods
- Incorrect delivery information
- Events beyond our reasonable control
We will make reasonable efforts to assist customers with delivery-related issues.
8. Incorrect Delivery Information
Customers are responsible for ensuring that their name, phone number, and delivery address are accurate and complete.
Additional delivery charges or delays may occur if incorrect or incomplete information is provided.
9. Missed Deliveries
If a delivery attempt is unsuccessful, the courier may attempt redelivery or provide instructions for collection or rescheduling.
Customers should follow the courier’s instructions to avoid further delays.
10. Self-Collection
Self-collection is not available unless specifically stated on the relevant product listing or otherwise agreed with us.
11. Contact Us
If you have any questions regarding shipping or delivery, please contact P TOYS SDN BHD through our available customer service channels.
Company Registration No.: 202601025805 (1687901-T)